Privacy Policy
Effective Date: August 21, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Request a quote or service through our website
- Contact us by phone, email, or through our contact forms
- Schedule an appointment for heating or cooling services
2. How We Use Your Information
We use the information we collect to:
- Provide heating and cooling services
- Communicate with you about your service requests
- Schedule appointments and follow up on services
- Send you relevant information about our services
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With your explicit consent
- To comply with legal requirements
- To protect our rights and safety
- With service providers who assist in our operations (bound by confidentiality)
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent where applicable
6. Cookies and Analytics
Our website uses cookies and analytics tools to improve user experience and track website performance. You can disable cookies in your browser settings, though this may affect website functionality.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Climate Co
PO Box 2021, Ocean Grove VIC 3226
Phone: 0430 831 199
Email: workorders@theclimateco.com.au
ABN: 47641727353